S P A H I G H L I G H T S
10 Treatment Rooms
2 Couples Treatment Rooms
1 Pre/Post Treatment Lounge
2 Changing Rooms
2 Steam Rooms
2 Manicure/Pedicure Stations
1 Beauty Studio
Women's & Men's Therapies
S P A P O L I C I E S
We will require you to arrive at the Spa at least 5 minutes prior to your treatment time in order to fully enjoy your Spa experience. Late arrivals may result in lost treatment time unless our schedule enables us to offer you the full service. Guests are required to arrive on-site with a confirmed reservation received either by text or email. You are welcome to call or email us to make an appointment. Guests will be responsible to follow new spa etiquette guidelines during their visit.
A MOMENT OF TRANQUILITY
Our Spa is a haven of serenity. Please be sure to turn off your cell phone so that your relaxation and that of other guests is not disturbed. Guerlain Spa is a relaxing sanctuary to spend time with a friend, partner or family member.
Please note, due to recent announcements from the Provincial and Local Health Authorities, we are unable to offer side-by-side massage treatments at this time, however, our steam and relaxation lounge are open for post-treatment enjoyment, limited to a maximum of 30 minutes to respect the social distancing between guests.
RESERVATION AND CANCELLATION POLICY
In order to secure the most suitable schedule for you, we will require that you anticipate your treatments by reserving an appointment via our online booking. Should you need to cancel or reschedule your appointment, as a courtesy we ask that you provide 24 hours’ notice to avoid incurring the full therapy fee or voiding gift certificates. Cancellations made within less than 24 hours will incur a charge of 100% of the treatment price. The minimum age of 16 is required for access and treatment in the Spa.
REGISTERED MASSAGE THERAPISTS
If you require a Registered Massage Therapist, please select one of our RMTs when specifying your Technician preference online. We will provide you with both registered and itemized receipts at the end of your massage treatment for insurance purposes. Kindly note, face masks are mandatory throughout the entire treatment.
Guests who have high blood pressure, heart conditions, have any other medical complications, or are pregnant are advised to consult their doctors before signing up for any spa services. Kindly inform your Spa therapist of any existing medical conditions. The spa will refuse check-in to any person who is symptomatic, has recently traveled outside of Canada, or who has been exposed to someone with a suspected, probable, or confirmed case of COVID-19 within the past 14 days. If you are feeling sick, please stay home and inform us. If you are experiencing any COVID symptoms, we will refuse to service you and ask you to rebook again in 2 weeks when you are feeling better. Individual or disposable mask has to be worn at all times (masks can be provided upon check-in).
A locker for safekeeping of valuables is provided and we recommend that no jewelry be worn at the Spa. The management and Ambassadors accept no responsibility for the loss of money or valuables of any kind brought into the Spa premises.
MINIMUM AGE REQUIREMENTS
Guerlain Spa welcomes guests 18 years of age and over, as well as guests 16 and 17 years of age when accompanied by a parent or guardian. A parent or guardian must provide written permission for guests ages 16 and 17 years of age for all treatments.
PRODUCT RETURN POLICY
Unsealed, open and/or used products shall not be accepted for return for hygiene and health protection reasons. The Customer must return the products in perfect condition and in original packaging, unopened so that the product can be remarketed. The products must be returned accompanied with the payment receipt, which has been given upon check out at the Spa.
The Customer must return the products to the following address:
Guerlain Spa Hotel X Toronto
111 Princes' Boulevard
M6K 3C3, Toronto, ON.
If the above conditions are fulfilled, Guerlain Spa Toronto shall reimburse to the Customer the total amount paid at the order of the returned products, using the same manner as the payment for the order, excepted the costs of return, within a maximum period of fourteen (14) days from receipt of the return voucher.